Support Policy

The Herocode team provides support only for questions related to the functionality of the HeroMe theme.

We do not provide support for third-party plugin integration or any other compatibility issues that may arise. However, there is an exception that applies only to the plugins that we have developed and integrated ourselves.

There are several ways to submit a question to technical support::

  • Contact us using our website’s contact form.
  • Additionally, you can ask a question in the online chat at
  • Email: Send an email to our support team at

Our working hours are from Monday to Friday, from 9 am to 6 pm Central European Time (CET). We strive to respond to inquiries as quickly as possible, typically within 24-48 hours, often even faster.

Some questions may already have answers on our website in the FAQ section. Before submitting a new request, please make sure it is related to the functionality of the theme and not the standard functionality of WordPress. Please review the available resources before reaching out to the support team.

Third-party Extensions

Unfortunately, we are unable to provide support for third-party extensions. If you have any questions, please contact the author of the specific extension for assistance.

Articles & Video Tutorials

For further information about the theme’s functionality, we recommend exploring our video tutorials and articles:

Current page is under construction. This page will continue to be updated.